Salesforce is using AI to to handle customer service, and it’s saving the company $100 million per year, CEO Marc Benioff said at the company’s Dreamforce conference, per Bloomberg reporting. Benioff also announced that 12,000 customers are using its “Agentforce” AI-driven customer service platform.
$100 million seems impressive, but to put that number in perspective, last quarter, the company reported over $10 billion in revenue.
Benioff has enthusiastically embraced the use of AI and has slashed thousands of positions as the company automates roles.